Self check-in kiosk with key dispensing (airline style): vendor hardware with a key encoder; needs the PMS connection (INT-05) and Saudi identity checks (Nafath/Absher, Shomoos). Tahiyya provides the room-ready and key-ready triggers and the guest screens (with FO-06); hardware and ID verification are partners

Sample screen with synthetic data; the badge turns "Live" when it is built and tested.

Coming soonSample

This feature is on the roadmap; its mock screen is being designed.

← Back to the feature map

Other FO features (21)

FO-01Log walk-up / phone requests for any department in ≤ 3 taps; for the guest: the ticket is made for the guest's room, and the guest's QR page shows it live as "added for you by the front desk"Live
FO-02Room readiness board: arrivals vs. rooms ready, with live HK ETA (pairs with HK-08)Live
FO-03AI-call hand-off inbox (transfers arrive with summary, language, sentiment)Live
FO-04Daily guest list upload (CSV/Excel export from PMS), the Level-0/2 bridgeLive
FO-05Bilingual "next best action" scripts for new agents (check-in, upsell, de-escalation, VIP protocol) · Owner 2026-10-12 (answers workbook, Q-70): a confirm step before assigning a suggested roomLive
FO-06Pre-arrival confirmation collecting ETA, preferences, honorific, gender-of-staff preference · pre-arrival e-mail through INT-07Live
FO-07Arrivals command centre: today's arrivals with VIP flags, early check-ins, special requests, room readiness, repeat-guest notes and pre-assignment suggestions in one viewLive
FO-08Early check-in / late checkout queue: requests (from voice agent, desk, email) with HK/ENG impact shown and a check against the MoT 20-hour minimum-stay rule (verify); FO Manager approves in one tap; the guest is notified · Owner 2026-10-12 (answers workbook, Q-98, Q-146): standard checkout 12:00, minimum stay 20 hours and the free extension to 14:00 are per-hotel rules; an accepted late check-out beyond the free cut-off opens this decision automaticallyLive
FO-09Room move workflow: one action creates HK (clean both rooms), luggage (bell) and ENG (if fault-driven) tasks, and updates the voice agent's room → guest mappingLive
FO-10Group & pilgrim-group arrivals: rooming-list import, pre-keyed rooms checklist, group-leader contact, Haram shuttle link · Owner 2026-10-12 (answers workbook, Q-119): the group-leader message (shuttle time, hotel contact) goes by e-mail through INT-07 with a consent flag; WhatsApp or SMS after INT-06Live
FO-11FO Manager KPI dashboard: check-in time, lobby wait, calls answered/abandoned, % of calls handled by AI, desk complaints, upsell conversion, early-check-in fulfilmentLive
FO-12Auto-generated FO reports: morning flash and end-of-shift/night summary (arrivals, departures, in-house VIPs, incidents, open issues), AI-written in EN/AR · Owner 2026-10-12 (answers workbook, Q-58): flash and night summary go to the GM and FO manager by e-mail at 07:00 and 23:30, are saved in the shift logbook and also shown in the appLive
FO-13Desk upsell tracking per agent, with incentive calculation (links RM-03)Live
FO-14FO opening/closing & shift checklists (bilingual staff present, float checked, Shomoos registrations completed\*) inside the shift logbookLive
FO-15AI agent coaching: after-shift feedback on calls and complaint handling (tone, script adherence, missed upsell) and a training mode for new agentsLive
FO-16Guest messages, parcels & deliveries log with notify-guest and hand-over proof · Owner 2026-10-12 (answers workbook, Q-57): photo optional by default, required for items marked "valuable" (new valuable flag)Live
FO-17Concierge/taxi/transport request board shared with bell & valet (links TRN-01)Live
FO-18Wake-up call board (set by guest via voice agent or by desk) with escalation (links VOICE-15)Live
FO-19Desk staffing view: who's on shift, breaks, language coverage; schedules come from HR-03Live
FO-20Night-audit exceptions board: unposted charges, open compensation, occupied-not-cleaned rooms, no-show/late-checkout exceptions (shares FIN-01) · Owner 2026-10-12 (answers workbook, Q-96, Q-76): hotel day starts at 03:00 by default (was 06:00), asked at hotel setup; the board keeps showing "last night is not closed yet" after the date rolls; one line of the closed night goes into the GM daily briefLive
FO-21Regulatory checklist view: Shomoos registrations, national tourism data platform submissions, ZATCA e-invoice status. Reminders only, no integration · Owner 2026-10-12 (answers workbook, Q-75): the five compliance reminder times are per-hotel settingsLive