Tahiyya (prototype)

VOICE

AI Voice Agent

Live 23Sample 0Coming soon 2

VOICE-01Answer calls routed from the hotel PBX over a private SIP trunk, from whatever the hotel uses: a short code or extension, or a labelled guest-services button with an icon (each hotel differs; "3" was only an example). The key is a per-hotel setting shown to guests ("Press {key} on your room phone")MVPLive
VOICE-02Identify the room from the caller extension. Greet the guest by title + surname when known (see VOICE-20 rules) · Owner 2026-10-12 (answers workbook, Q-128): greeting uses the actual guest staying in the roomMVPLive
VOICE-03Bilingual greeting and language choice (English / Arabic incl. Saudi dialects). Auto-detect if the guest just speaks. Handle code-switchingMVPLive
VOICE-04Understand free-form requests and map them to the property's request catalogue (items, quantities, services)MVPLive
VOICE-05Read back and confirm, with an ETA, before creating any ticketMVPLive
VOICE-06Split a multi-request call into tickets across departmentsMVPLive
VOICE-07Instant transfer to a human on request, on low confidence, or on emergency keywords. The guest can always press 0MVPLive
VOICE-08Fail-safe: if the AI is unavailable, the call falls back to the human line within 5 sMVPLive
VOICE-09Frustration/urgency scoring on every call → auto-escalate to Guest Relations / Duty Manager with a recovery playbookMVPLive
VOICE-10Answer common questions from the property knowledge base (pool hours, breakfast, Wi-Fi, prayer room, Qibla, checkout)MVPLive
VOICE-11Transcript + summary attached to tickets. No audio kept by default. Retention policyMVPLive
VOICE-12Remember the guest's language and frequent requests for the stay: after the first call the stay keeps the language; the next call opens in it with "English / عربي" to switch; the guest can change language at any momentMVPLive
VOICE-13Outbound follow-up ("Did you receive your towels?")P2Partly built
VOICE-14IRD/food ordering with menu, modifiers, allergens, halal info, suggestive upsell · Owner 2026-10-12 (answers workbook, Q-145, Q-157): the executive chef owns allergen confirmation; allergy data goes only to a local or KSA modelP2Live
VOICE-15Wake-up calls with escalation (no answer after 2 tries → staff check)P2Live
VOICE-16More guest languages (Urdu, Hindi, Indonesian/Malay, Turkish, French, Chinese, Russian…) · Owner 2026-10-12 (answers workbook, Q-159): remaining guest languages are built last, towards the end of the build, after the staff languages; each with a native reader (Q-158)P3Live
VOICE-17Same agent on WhatsApp / web chat / in-room QRP3Coming soon
VOICE-18Configurable persona per property/brand (voice, name, tone, honorifics) · Owner 2026-10-12 (answers workbook, Q-120): voice per hotel (vendor, voice id, voice name) as a setting with a preview line; picking real voices needs the paid ElevenLabs account; a how-to is written laterP2Live
VOICE-19AI and recording disclosure at call start in AR/EN ("You're speaking with the hotel's digital assistant…"), with a human optionMVPLive
VOICE-20Privacy-safe greeting rules: title + surname only; only when one reservation is in the room; honour incognito/VIP privacy flags; otherwise "Marhaba, room 1204". Never guess a nameMVPLive
VOICE-21Never accept card numbers by voice. Charges go to the room only. Digits are redacted from transcriptsMVPLive
VOICE-22After-hours / overflow answering on the operator line (the telephone-operator role is now 100% Saudized and costly to staff 24/7)P2Coming soon
VOICE-24Questions the assistant couldn't answer: a guest question the knowledge base does not cover is noted (no guessing), the guest is offered a colleague, and the GM sees today's questions grouped and counted to fill in the hotel informationMVPLive
VOICE-25Warm hand-over for the operator: when the assistant transfers a call (guest presses 0, asks for a person, emergency, complaint, or it is unsure), the desk sees who is calling, the language, why, a one-line summary and what was already done (requests with references) before picking upMVPLive
VOICE-26Scripted call check: a text-only run of scripted Arabic and English calls (request + read-back + ticket, hotel question, unknown question, hand-over) against the demo before every presentation, pass/fail per stepMVPLive

GUEST

Guest Channels (room phone · TV · QR on the guest's own phone)

Live 23Sample 0Coming soon 5

REQ

Requests & Tickets Engine

Live 13Sample 0Coming soon 0

HK

Housekeeping Operations

Live 16Sample 0Coming soon 1

HK-01Live room board: VD/VC/OD/OC/OOO/DND/Inspected, by floorMVPLive
HK-02Room assignment: credit-based fair allocation (checkout 1.0 / stayover 0.5 / suite 2.0, configurable), drag-drop override, floor/wing routingMVPLive
HK-03Room entry/exit timestamps with who entered (tap, QR or NFC at door)MVPLive
HK-04Dynamic checklists by room type & clean type (departure, stayover, VIP, deep clean, turndown), with pictogramsMVPLive
HK-05Cleaning timer with target per clean type. Gentle cues. Supervisor sees overrunsMVPLive
HK-06DND / refused service / "service later" with timed retriesMVPLive
HK-07Supervisor inspection: pass/fail per item, return with notesMVPLive
HK-08Arrival-driven prioritisation: early check-ins, VIPs and groups re-order queues in real time. FO sees a "ready ETA"MVPLive
HK-09Digital lost & found: photo + AI description, auto-match to guest calls, storage tagP2Partly built
HK-10Minibar consumption capture (PMS posting when integrated)P2Partly built
HK-11Linen & amenity par levels per floor closet, loss tracking, low-stock alertsP2Live
HK-12Attendant performance (rooms/shift, avg time, first-pass %), framed as coaching and kept privateMVPLive
HK-13Public-area cleaning rounds with checkpoint scansP2Live
HK-14Gender- and privacy-aware assignment (female staff only, no entry during prayer/rest, family sensitivities) · Owner 2026-10-12 (answers workbook, Q-128): housekeeping gender preference uses the actual guest staying in the roomMVPPartly built
HK-15Inspection sampling driven by AI score (consistently high scorers are inspected less)P2Coming soon
HK-17Housekeeping inventory: stock per floor closet and main store (linen, amenities, chemicals, minibar), issue/return by attendant, consumption per occupied room, par levels and low-stock alerts, monthly count with variance, reorder list export (supplier-agnostic). Supersedes HK-11P2Live
HK-18Refillable amenity dispensers (shampoo, conditioner, body wash, lotion, hand soap): per room type the hotel chooses single-use, refillable (top-up from bulk) or sealed cartridges (pump swapped, not refilled); the room checklist gets one line per dispenser with a level tap (Full / ¾ / ½ / ¼ / Empty) and "Refilled" below the hotel's refill level (rule with a sourced default); usage in ml or cartridges per occupied room-night, per floor and per attendant; bulk cans (litres) or cartridges in the main store and floor closets with par levels, low stock, monthly count and reorder (HK-17); unusual use on AI-02; "dispensers low" on the room board and inspectionP2Live

INSP

AI Room Inspection & Quality

Live 6Sample 0Coming soon 2

ENG

Engineering & Maintenance

Live 12Sample 0Coming soon 0

ENG-01Work orders from any source (guest call, staff, AI inspection) with photo, location, category, guest-impact priority (e.g. occupied-room AC/leak = P1, 15-min response)MVPLive
ENG-02Technician mobile flow: accept → start → parts/time → after photo → doneMVPLive
ENG-03Supervisor verify; Out-of-Order tracking; return to serviceMVPLive
ENG-04Operations Manager oversight queue by age, priority, revenue impactMVPLive
ENG-05Preventive maintenance schedules (AC filters, chillers, water heaters, fire equipment) · Owner 2026-10-12 (answers workbook, Q-65): one push a day to the technician on shift at shift startP2Live
ENG-06Asset register with QR tags + historyP2Live
ENG-07Parts inventory & purchase requestsP3Live
ENG-08Guest-caused damage flag → front office charge decisionP2Live
ENG-09Energy/utility logging and "conditioned while vacant" alertsP3Partly built
ENG-10Repeat-fault detection (2+ similar tickets in 30 days on a room or asset)P2Live
ENG-11Room quarantine: rooms with open P1/P2 defects flagged "do not assign" to FO (PMS OOO sync when integrated)MVPLive
ENG-12Contractor/AMC and civil-defence certificate expiry trackerP3Live

FB

Food & Beverage / In-Room Dining

Live 6Sample 0Coming soon 1

GR

Guest Relations & Complaints

Live 10Sample 0Coming soon 0

GR-01Complaint tickets: severity, category, SLA, owner, timeline (from voice, staff, or survey)MVPLive
GR-02Service-recovery playbooks by category, with an empowerment matrix (who may give what compensation) + approvalsMVPLive
GR-03Pre-checkout satisfaction check for guests who had issuesP2Live
GR-04VIP / sensitivity handling: tiers (royal/government/business/celebrity), protocol titles (e.g. Sumuw, Ma'ali), arrival checklists, discreet modeP2Live
GR-05Guest preference memory (with consent): pillow, temperature, dietary, honorific, language, gender-of-staff preferenceP2Live
GR-06Root-cause tagging + trend reports (property and portfolio taxonomy)P2Live
GR-07Recovery-to-review loop + AI-drafted AR/EN review responses (human approves)P2Live
GR-08"Silent guest" detection: many tickets, long waits or a negative tone, but no complaint → proactive outreachP2Live
GR-09Concierge request catalogue (transport, Umrah transport, desert trips, event tickets) with partner commission trackingP3Live
GR-10Complaint intake from the guest's own phone during the stay and up to 7 days after checkout (GUEST-25), with category, severity, photo, and the empowerment matrix in GR-02 for recoveryP2Live

FO

Front Office & FO Manager Toolkit

Live 21Sample 0Coming soon 1

XC

Cross-department Operations

Live 9Sample 0Coming soon 0

HR

Human Resources & Workforce

Live 28Sample 0Coming soon 2

HR-01Employee profile: dept, role, skills/cross-training, languages, contract type, max hours, certificationsMVPLive
HR-02Availability & preference capture in the staff app: preferred shifts/days off, max hours, fixed commitments, partner/carpool preferencesMVPLive
HR-03AI auto-scheduler: drafts the roster from demand forecast (occupancy, arrivals/departures, HK credits, events, Ramadan) × skills × preferences × labour rules × language/Saudization coverage × labour budget. Manager edits by drag-drop, then publishes to the appMVPPartly built
HR-04Labour-law & policy rule engine: daily/weekly hour limits (8h/48h, with a 9h/day hotel exception), Ramadan 6h/36h for eligible staff, 30-min break per 5h, max 12h on premises, weekly rest day, 12h rest for night workers + day rotation after 3 months of nights, overtime flags, peak-season caps (10h/60h). All rules are configurable and must be verified with HR/legal (research found conflicting HRSD texts). Privacy: store only a restricted "eligible for Ramadan hours" flag, never religion (PDPL sensitive data) · Owner 2026-10-12 (answers workbook, Q-152): same switch as AI-11MVPLive
HR-05Fairness score for each roster: weekend/night/holiday distribution and preference-satisfaction %, shown to the managerMVPLive
HR-06Shift swaps & open-shift marketplace with manager approval and rule checksMVPLive
HR-07Leave requests, balances, approvals; blackout periods (Hajj, Eid, Riyadh Season) · Owner 2026-10-12 (answers workbook, Q-66): defaults 21 days, 30 after five years; emergency leave deducted from annual up to 3 days a year; per hotelP2Live
HR-08Excel roster import + rule checker (first release: managers keep Excel and the app flags violations and publishes to phones), then export for payrollMVPLive
HR-09Attendance: clock-in/out via app (QR at staff entrance or geofence) vs. schedule; late/no-show alerts; feeds existing T&A/payroll · Owner 2026-10-12 (answers workbook, Q-79, Q-99): grace 10 minutes (was 5), no-show 30 unless the department head allowed it; staff tap "I will be late" and the department head approves or declines with a recorded OK as proof ("excused by X", never counted as a no-show); optional per-hotel switch, off, that shows minutes late in the attendance export (Q-174 asks what "keep this option" means); Tahiyya never deducts payP2Live
HR-10Cross-property staff sharing in peaks (borrow trained staff from a sister hotel)P3Live
HR-11Performance evidence profile: auto-collected from the platform (SLA %, clean/inspection scores, guest compliments by name, attendance, training) + manager reviews + self-reviewP2Live
HR-12Career ladders per department (e.g. Room Attendant → Senior RA → Supervisor → Asst. Exec Housekeeper) with clear readiness criteria visible to the employeeP2Live
HR-13Promotion workflow: nomination (by manager or AI "ready" signal) → AI evidence summary → approval chain (Dept Head → HR → GM → corporate if needed) → letter → effective dateP2Live
HR-14Pay-increase workflow: merit matrix (performance × position in pay band), property budget guardrails, approvals, letter generation, export to payroll/Mudad. *We don't run payroll* · Owner 2026-10-12 (answers workbook, A-05): stays Deferred; the co-founders will send pay rules after the presentationP2Coming soon
HR-15Pay equity & consistency checks (flag outliers by tenure/role/gender/nationality for HR review) · Owner 2026-10-12 (answers workbook, A-05): stays Deferred until the pay rules are decided after the presentationP3Coming soon
HR-16Portfolio talent pool & internal job board: promotions and transfers across all 40+ propertiesP3Live
HR-17Employee self-service: my schedule, leave balance, documents, HR letter requests (salary certificate, NOC, experience letter)P2Live
HR-18Document & expiry tracker: iqama, passport, health card, first-aid certificate, contract. Alerts to employee + HRP2Live
HR-19Digital onboarding: checklist, document collection, uniform/locker, buddy, first-week SOP trainingP2Live
HR-20Micro-training: 60-sec SOP videos per checklist step in the staff member's language, quizzes, badgesP3Live
HR-21Recognition & gamification: guest name-mentions credited automatically, clean-score streaks, peer kudosP2Live
HR-22Pulse surveys & anonymous feedback in staff languages; eNPS by department · Owner 2026-10-12 (answers workbook, Q-78): the HR department head may run pulse surveys and the staff-entrance QRP2Live
HR-23Staff accommodation & transport: housing allocation, staff-bus schedules tied to shiftsP3Live
HR-24Saudization/Nitaqat view (shared with COMP-03) · Owner 2026-10-12 (answers workbook, Q-88, Q-87): same as COMP-03P3Live
HR-25Exports to the client's HRIS/payroll (Jisr, ZenHR, Menaitech, SAP…), which handles Qiwa/Mudad/GOSI. We do not build payrollP3Partly built
HR-26Seasonal staffing for Ramadan/Hajj peaks: track temporary staff hired via Ajeer, with permit datesP3Live
HR-27Job descriptions and hiring kit: a job description per role (AR/EN) that feeds the routine duties (XC-07), a hiring checklist and interview guide, and the new-hire path (HR-19 onboarding, HR-20 micro-training)P2Live
HR-28Recruitment requests and candidate pipeline (vendor-neutral): the hotel raises a request from the job description (HR-27); the agencies it works with submit candidates through their own login; shortlist, interview, offer, with the hotel's approvals. Any licensed agency can be a supplier; the hotel chooses · Owner 2026-10-12 (answers workbook, Q-81): approvals default to the new hr_manager role plus the GMP2Live
HR-29Mobilisation tracker for overseas hires: each step with dates and who is waiting on whom — work visa, medical check, home-country emigration clearance (each country has its own), ticket, arrival, iqama, then hand-over to onboarding (HR-19) and documents (HR-18) · Owner 2026-10-12 (answers workbook, Q-81): approvals default to the new hr_manager role plus the GMP2Live
HR-30Manpower supplier contracts and scorecard: recruitment and outsourced-manpower contracts (rates, replacement guarantee, service levels), time-to-fill, early leavers, cost per hire, outsourced headcount on site; pairs with HR-24 Saudization view · Owner 2026-10-12 (answers workbook, Q-81): approvals default to the new hr_manager role plus the GMP2Live

PTYPE

Hotel-type Editions

Live 8Sample 0Coming soon 1

COMP

Compliance

Live 5Sample 0Coming soon 0

DASH

Dashboards & Reporting

Live 9Sample 0Coming soon 0

DASH-01Department dashboard: open/overdue, SLA %, workload, today's KPIsMVPLive
DASH-02Operations Manager: cross-dept exceptions & escalations, real timeMVPLive
DASH-03GM: property health (RAG), guest issues, rooms ready, OOO, staff summaryMVPLive
DASH-04Management-company portfolio: league table, benchmarks (tickets per occupied room, response time, clean score, complaint rate), drill-down across brands · Owner 2026-10-12 (answers workbook, Q-106, Q-124): the clean-score definition is a per-hotel choice (first-time inspection pass rate by default); group add-on gateP2Live
DASH-05Owner portal: asset condition, guest scores, ops KPIs, capex signals (aggregated) · Owner 2026-10-12 (answers workbook, Q-124, Q-154): group add-on gate; the high-risk asset count is an option, off by defaultP2Live
DASH-06Scheduled reports (daily/weekly) per roleP2Live
DASH-07CSV/Excel export everywhereMVPLive
DASH-08ROI tracker for the platform itself (hours saved, response-time gains, calls handled by AI). This is the evidence for your dealMVPLive
DASH-09Reports centre: one place per role listing every report and export the app can produce for the GM and each department head (operations, housekeeping, engineering, front office, F&B, guest relations, HR and scheduling, revenue, compliance, staff activity), with filters, CSV/Excel/PDF export, and a schedule (DASH-06) to receive any of them daily, weekly or monthly in the app · Owner 2026-10-12 (answers workbook, Q-107, Q-109): every report listed obeys the owner-access, visibility and subscription settingsMVPPartly built

AI

The AI Layer (AI throughout the system)

Live 19Sample 0Coming soon 0

RM

Revenue Support (beside the brand RMS, never replacing it)

Live 5Sample 0Coming soon 3

INT

Integrations (Integration Ladder)

Live 5Sample 1Coming soon 4

INT-01L0 Standalone: rooms/staff in app; guest gives the room numberMVPLive
INT-02L1 PBX: SIP routing of the short code; extension → room map; transfer back to the operatorMVPSample
INT-03L2 PMS report files: scheduled email/SFTP import of in-house/arrivals/departures · Owner 2026-10-12 (answers workbook, Q-11): Crowne Plaza Al Takhassusi uses OPERA 5 (co-founders, 12 Oct), so L2 report files are the realistic routeMVPLive
INT-04L3 Interface tap: FIAS feed via PBX/middleware (TigerTMS, Comtrol) for real-time check-in/out, name, title, language, VIPP2Coming soon
INT-05L4 Direct PMS: OPERA Cloud via OHIP (most brands), OPERA 5 via FIAS, Mews/Apaleo for independents. Two-way room status, charge posting · Owner 2026-10-12 (answers workbook, Q-11): OPERA 5 at Crowne Plaza is reached through FIAS; stays DeferredP3Coming soon
INT-06L5 Brand-approved vendor track (business process, not code)LaterComing soon
INT-07WhatsApp Business / SMS / email notifications · Owner 2026-10-12 (answers workbook, A-06): the Gmail sender is configured by the owner (app password done); real sending is tested on the laptopP2Partly built
INT-08Automation layer: core notifications/escalations in our own code (pg-boss); n8n Community Edition (self-hosted in Dammam, internal-only) for per-hotel imports and syncs; a built-in "when X → notify Y" rule builder for hotels later (ADR-0007)P2Partly built
INT-09SSO (Microsoft Entra ID / Google / Okta)P2Live
INT-10Integration health monitor (PMS sync lag, SIP trunk status)P2Coming soon

ADMIN

Administration

Live 9Sample 0Coming soon 0

PLAT

Platform Foundations

Live 20Sample 1Coming soon 0

PLAT-01Multi-tenant model (tenant → region → property → dept → area) with Postgres row-level securityMVPLive
PLAT-02Role-based access per the roles docMVPLive
PLAT-03Arabic/English with full RTL everywhereMVPLive
PLAT-04Staff-app workforce languages + auto-translation of notes (supervisor writes Arabic, attendant reads Bengali). Pilot (owner 2026-10-04, Q-13): AR, EN, HI, UR, BN, NE, TLMVPPartly built
PLAT-05Offline-first staff app with sync + photo upload outboxMVPLive
PLAT-06Push notifications (iOS/Android/web)MVPLive
PLAT-07Immutable audit log for sensitive actionsMVPLive
PLAT-08KSA data residency (Google Cloud Dammam), encryption, retention. Swappable AI vendors with pseudonymised data for any offshore callMVPSample
PLAT-09Monitoring, alerting, uptime, error trackingMVPLive
PLAT-10Hijri + Gregorian dates, prayer times per city, Arabic-Indic digits optionMVPLive
PLAT-14Installable app on any device: install from the browser today (PWA on iPhone and Android, no store), store apps (iOS/Android via Expo) after the pitch, and secure use on hotel-provided phones or tablets under the hotel's device management (MDM: managed config, remote wipe, no personal data on device)MVPLive
PLAT-12Per-property branding: each hotel's primary and accent colours and logo (light/dark variants) applied across guest, staff and manager screens; set by the platform owner for the client or by the property admin; derived shades keep text readable; synthetic demo stays on Direction AMVPLive
PLAT-13Light / dark / system colour mode on every screen, remembered per device; a property may set its defaultMVPLive
PLAT-11Security programme: pen test before pilot; ISO 27001 → SOC 2 Type II roadmap · Owner 2026-10-12 (answers workbook, Q-68): scrypt PIN-hash upgrade with silent re-hash on next sign-in, scheduled right after the 28 Oct freeze; pen-test firm and month not namedP2Live
PLAT-15Public status page: live status of the platform (web, API, voice, database) with incident history, published for clientsP2Live
PLAT-16Trust page: how Tahiyya protects data: permanent audit history (PLAT-07), encryption, Saudi hosting (PLAT-08), PDPL toolkit (COMP-02), the ISO 27001 → SOC 2 Type II plan (PLAT-11), failover plans; never claims a certification not yet heldP2Live
PLAT-17Public API with owner-approved access: a documented REST API (what the app already uses) with per-hotel API keys, scopes (read rooms/requests, create requests, read reports…), rate limits and a full audit of every call; keys are issued only after the platform owner approves the client and purpose, and a hotel can switch its keys off at any timeLaterPartly built
PLAT-18MCP server (Model Context Protocol): an AI assistant a hotel already uses (Claude, ChatGPT or another) can, with the owner's and the hotel's permission, read the hotel's live state and act through the same scopes as PLAT-17 ("what is late in housekeeping?", "open a work order for Rm 410"); every action is attributed to the person who connected the assistant and audited; nothing a human could not do themselvesLaterPartly built
PLAT-19Plug-in / connector for AI models (a Claude connector, a ChatGPT app, and the equivalents): the packaged, listed form of PLAT-18 that a hotel installs from the assistant's own directory, with the owner's approval per hotel and per scopeLaterPartly built
PLAT-20Staff activity and access centre for the GM and the IT head: who is signed in and active now (by department, device and last seen), each person's activity timeline from the audit log and task events, activity reports and exports (per person, department, period), and controls: sign a session out, suspend or reactivate an account, force a PIN change, see and remove devices, change what a role may do (within the hotel's approval rules); every control action in the audit log. Transparent to staff (a "what is recorded about me" page), work activity only (no location off shift, no keystrokes or screen capture), retention as a hotel rule (PDPL)MVPLive
PLAT-21Demo and pitch mode: everything is open at any hour and on any day. A rehearsal at 02:00, a pitch on a Friday or a walk-through at 22:30 must not meet a closed pool, a dish "not served now", an upsell that waits for 06:00, an empty cleaning plan or a sample guest who has already "left". The demo hotel's spa, gym and pool, dishes (and the iftar and suhoor windows), upsell suggestions, cleaning-plan build time and sample stays ignore the clock; a real hotel keeps its own hours and rules, and cannot switch this onMVPLive

SEC

Live 3Sample 0Coming soon 0

FIN

Finance

Live 4Sample 0Coming soon 0

FIN-01Night-audit companion checklist (unposted charges, open compensation, exceptions)P3Live
FIN-02Cost-of-quality ledger (compensation, damage recoveries)P3Live
FIN-03Consumables par levels + reorder alertsP3Live
FIN-04Labour productivity reporting (minutes per room, tickets per FTE)P2Live

SPA

Live 2Sample 0Coming soon 0

SPA-01Spa/Rec · Owner 2026-10-12 (answers workbook, Q-61): real "requested then confirmed" statusP3Live
SPA-02Pool/gym cleanliness checklists, towel parP2Live

TRN

Transport

Live 3Sample 0Coming soon 1

TRN-01"Bring my car" via room phone → valet queue + ETAP2Live
TRN-02Digital valet ticket with car photosP3Live
TRN-03Airport / Haram / event shuttle boardP3Live
TRN-04Hotel fleet: cars, drivers, a driver app and a dispatch board for chauffeur bookings (GUEST-23)P3Coming soon

ESG

Live 0Sample 0Coming soon 1

ESG-01Energy, water, waste per occupied room + portfolio benchmarkLaterComing soon

IT

Live 0Sample 0Coming soon 1

IT-01System-health monitoring of integrations (see INT-10)P2Coming soon

MKT

Sales & Marketing (proposed 2026-10-04)

Live 4Sample 1Coming soon 0

MKT-01Corporate accounts & LNR tracker: local negotiated rate agreements (rate, dates, room nights committed vs produced, contact, renewal date) with production imported from PMS reportsP3Live
MKT-02Lead pipeline for the Director of Sales & Marketing: lead → site inspection → proposal → won/lost, with follow-up reminders and a weekly pipeline summary · Owner 2026-10-12 (answers workbook, Q-121): the weekly pipeline summary is sent to the GM automatically, customisable per hotelP3Live
MKT-03Campaign & offer tracker (seasonal offers, Riyadh Season packages) with channel and conversion tracking via GUEST-16 · Owner 2026-10-12 (answers workbook, Q-123, Q-137): public short links with a redirect and counts per marketing channel (pairs with GTM-13)LaterLive
MKT-04Teaser video (30–45 s, AR/EN) to send before the pitch: the product in motion from the website footage, music and narration. *Built 2026-10-12: EN and AR, 1920×1080 and 1080×1350, captions over the music bed (marketing/video/teaser/); narration to add once a cleared voice exists (ElevenLabs, A-07)*MVPLive
MKT-05Presentation refresh: the ten pitch decks in business/presentations/ (Guest / Staff / Management × Narcissus / Crowne Plaza × EN/AR) rebuilt with the new screens and features after UXR-24, better looking (Claude Design when the account has it, otherwise python-pptx on a new template); a general refresh pass of manuals, demo script and website shots in W4 · Owner 2026-10-12 (answers workbook, A-08, C14): the reviewer pack and the 12 decks go to Imran Azhar as "draft, numbers and screens may change"; feedback by Monday 19 Oct; the final text pass stays last · cloud 2026-10-16: text pass done for all 12 decks (features of 12–13 Oct, roadmap with Partly built, staff languages slide corrected to PLAT-04); to do on the laptop: render check with the real fonts and the screenshots in business/presentations/SCREENSHOTS_NEEDED_DECKS.mdMVPSample

GTM

Website, sign-up, plans & free trial (owner 2026-10-06)

Live 17Sample 0Coming soon 0

GTM-01Public Tahiyya website (Arabic first, English): what the company and the app do and for whom, a tour by department, screenshots, a 60–90 second demo video, the instant demo (GTM-09), a security and privacy page (Saudi data residency, PDPL), company details (CR and VAT numbers once registered), contact and WhatsApp; fast, search-friendly, right-to-left done properlyLive
GTM-02Transparent pricing page: packages with exactly what each includes, prices in SAR with VAT shown, monthly or yearly, add-ons (hardware and installation items such as the room-phone voice line, TV channel, NFC door tags, PMS link), one-off setup, FAQ; groups and bespoke builds go to GTM-03 / GTM-04Live
GTM-03"Customize your plan" questionnaire: a few short steps (hotel type, rooms, departments, guest channels, languages, integrations, hardware, support level) with a live price that shows the maths, ending in an emailed quote; above set limits (large groups, bespoke work) it hands over to a human quotePartly built
GTM-04Quote builder for the Tahiyya team: turn questionnaire answers or a sales conversation into a quote (line items, discount, validity), send it as a link or PDF in Arabic or English, and let the client accept it onlineLive
GTM-05Hotel client registration and sign-in: company details, first property, an admin user verified by email and mobile one-time code; creates the client account and property (PLAT-01); sign-in for client admins and managers; password resetPartly built
GTM-06Plans and subscription: choose a package (monthly or yearly), upgrade or downgrade, add properties, invoices that meet ZATCA e-invoicing with 15% VAT, payment through a Saudi gateway (mada, Apple Pay, cards; bank transfer for yearly); gateway, prices and billing entity are owner decisionsPartly built
GTM-07Client onboarding wizard: departments, floors and rooms (CSV, ADMIN-01), staff logins in bulk from Excel/CSV, invitations by SMS, WhatsApp or email, property code + PIN or QR login for frontline staff without email (ADMIN-02), roles per department, printable QR room cards; ready to use the same dayPartly built
GTM-0830-day free trial with no card: the browser and phone features for one property with optional sample data; everything that needs hardware or installation is excluded (room-phone voice line, TV channel, NFC door tags, PMS link); limits to be decided by the owner (room or staff cap, "Trial" mark on guest-facing pages); reminders before the end; afterwards read-only, export, then deletion under PDPL unless they subscribeLive
GTM-09Instant demo hotel without registering: website visitors open a sample hotel with ready-made logins (today's demo hotel and hotel switcher), reset every night, nothing they type is keptLive
GTM-10Trial safeguards: business email or verified mobile, one trial per company or property, rate limits, manual approval for large groups, clear terms and consent at sign-upLive
GTM-11Plan entitlements: which features each package and the trial include, switched on and off by the server (not just hidden), with a friendly "available in …" prompt to upgradeLive
GTM-12Lead capture: "book a demo", WhatsApp click-to-chat and a contact form with PDPL consent; leads notify the Tahiyya team and feed a simple pipeline (MKT-02 pattern)Live
GTM-13Privacy-friendly website analytics and a sign-up funnel (visits → demo → trial → paid) without third-party ad trackers by defaultLive
GTM-14Tahiyya team console: client accounts, plans, trials and renewals, usage, support sign-in to a client account only with the client's permission and an audit entry (PLAT-07)Live
GTM-15Owner login and demo profiles: the platform owner signs in with their own account (separate from hotel staff, secret set by the owner) and keeps a demo profile per prospect (hotel name in English and Arabic, city, brand colours, logo uploaded in the app and stored only in the database, never in the repository); one tap applies a profile to the demo hotel so every demo login shows that prospect's branding, with the "sample branding" disclaimerLive
GTM-16A demo hotel per prospect: the owner creates a separate demo workspace for a prospect (their branding, room count, departments, synthetic data) with its own logins to hand over, resettable and expiring; built with self-registration (GTM-05/07) because both need the same multi-hotel setupLive
GTM-21Everything under tahiyya.com, and a demo address per prospect: the app at app.tahiyya.com and the API at api.tahiyya.com (Render custom domains, Cloudflare DNS); a wildcard *.tahiyya.com on the web service so each prospect's demo hotel (GTM-16) or demo profile (GTM-15) opens at its own address, <slug>-demo.tahiyya.com (the slug is the prospect's code in the owner console; demo.tahiyya.com is the neutral Demo Hotel Riyadh); the hostname selects the hotel, so no 3-hour switch and no mix-ups between two prospects; an Open demo button on each prospect and client row in the owner console; a "Team sign-in" link in the website footer to app.tahiyya.com/en/owner; the owner console sign-in becomes two named co-owner accounts with a password and a second factor (passkey or authenticator) instead of one shared PIN, with an audit line per sign-in (SEC-01 pattern). Guest pages and staff PIN sign-in stay per hotel and open, as today, because QR cards must work without a login. Synthetic data only until in-Kingdom hosting (PLAT-08). The hosted demo's old address keeps working during the change; the QR card, voice:check target and DEMO_SCRIPT move to the new address in the same changeLive

DOCS

Manuals and training material (owner 2026-10-10)

Live 5Sample 0Coming soon 0

DOCS-01Master user manual for hotel clients (AR/EN) with screenshots of every feature; later cut per hotel type and package · cloud 2026-10-12/16: ten chapters written and reviewed against the code for waves 1–3 (EN/AR, docs/06-manuals/user-manual/, ch. 10 HR and recruitment new), served per role by DOCS-04; to do: the screenshots (docs/06-manuals/SCREENSHOTS_NEEDED.md, on the laptop)MVPLive
DOCS-02Owner's manual and installation guide (AR/EN) with pictures, including the hardware side (QR cards, tablets, room-phone line, PBX) · cloud 2026-10-12/16: five chapters written and reviewed for waves 1–3 (EN/AR, docs/06-manuals/owners-guide/, new 4.10 reports centre and 5.8 IT notes); to do: the screenshots (on the laptop)MVPLive
DOCS-03How-to videos: one per feature group for staff and managers, and an owner's guide video, from the film pipeline (marketing/video) · cloud 2026-10-13: ten scene-by-scene scripts with EN/AR narration in docs/06-manuals/how-to-videos/; to do: filming (on the laptop film pipeline)P2Live
DOCS-04Client manual pack per plan, feature and role: the user manual a hotel receives follows its plan, chosen features and hardware; in the app each person sees only the chapters for their role and department; PDF and print copies for the hotel, marked with the client name, "Confidential: licensed to <hotel>" and the date; no internal know-how (prompts, rule sources beyond the published "Why this default", installation playbook)MVPPartly built
DOCS-05Tahiyya team onboarding and installation playbook + client intake form (internal, confidential, never given to clients): per client what to set up and customise according to the plan, features and hardware chosen (QR cards, tablets, room-phone line / PBX, TV, Wi-Fi, kiosks, printers), installation steps and checklists, and an intake form the client fills in (Markdown + Word) that drives the configuration and the client manual pack (DOCS-04); IP and trade-secret protectionMVPLive

TEST

Live 2Sample 0Coming soon 0

TEST-01Test mode: testers, role sets and notes on the real screens. In the owner console a co-owner opens a test round (name, demo hotel, optional script UAT-1/2/3) and adds testers, each with a short code or link and a role set: for example tester 1 = GM, front-office manager, housekeeping supervisor; tester 2 = room attendant, runner, technician, kitchen; tester 3 = the guests of rooms 412, 318 and 515. A tester opens the link on any phone, tablet or laptop, picks a role from a bar at the bottom of every screen ("Testing as Noura, HK supervisor ▾") and switches roles without PINs; guest roles open the room's guest page. A floating Note button on every screen opens a short form: kind (bug, confusing, wording, looks wrong, idea, works well), text, optional pin on the screen (tap where it is wrong) and an automatic snapshot of the screen; the app attaches the context itself (address, role, device and viewport, language, app version and commit, the last requests with their status codes, console errors, the script step if one is selected). Notes are stored per round (synthetic demo hotels only) and listed in the owner console with filters and a status (new, fixed in <commit>, by design, cannot reproduce) that testers see too. Export for Claude: pnpm --filter @qsh/api test:export <round> writes qa/uat/rounds/<date>-<round>.md plus the snapshots, in the shape of the Claude run reports, so the next session reads it firstPartly built
TEST-02Script steps in the app. The UAT scripts (qa/uat/scripts/UAT-*.md, EN and AR) are read into the round so each tester sees only the steps for their roles, in their language, with the expected result; one tap marks ✅ / ⚠ / ❌ and opens the note form with the step attached; the round's table (the same columns as the Word scripts) is built from the marks, which replaces the printed sign-off table; the co-owner signs the round off in the app (rule 8: owner UAT)Live

Everything in the spec, and where it stands

AI Voice Agent

Guest Channels (room phone · TV · QR on the guest's own phone)

Requests & Tickets Engine

Housekeeping Operations

AI Room Inspection & Quality

Engineering & Maintenance

Food & Beverage / In-Room Dining

Guest Relations & Complaints

Front Office & FO Manager Toolkit

Cross-department Operations

Human Resources & Workforce

Hotel-type Editions

Compliance

Dashboards & Reporting

The AI Layer (AI throughout the system)

Revenue Support (beside the brand RMS, never replacing it)

Integrations (Integration Ladder)

Administration

Platform Foundations

SEC

Finance

SPA

Transport

ESG

IT

Sales & Marketing (proposed 2026-10-04)

Website, sign-up, plans & free trial (owner 2026-10-06)

Manuals and training material (owner 2026-10-10)

TEST