TahiyyaتحيةIntegrations (Integration Ladder)
INT-04
Coming soonP2· Hotel IT and the platform teamL3 Interface tap: FIAS feed via PBX/middleware (TigerTMS, Comtrol) for real-time check-in/out, name, title, language, VIP
- The PBX middleware already receives the FIAS feed
- arrow_forwardWe listen to a copy: check-in, check-out, name, language, VIP
- arrow_forwardNothing is written back to the PMS
Integrations · level 3 · interface tapReal-time guest events from the PBX feed
ListeningLast events
- 14:02Check-in · room 418 · Mr. Al-Dossari · Arabic · VIP
- 13:55Check-out · room 206
- 13:41Room move · 311 → 520
Connection
Middleware
PBX interface serverexpand_more
Protocol
FIAS · read-only
Store guest names
Title and surname only
Sample screen · synthetic data onlySample
Other INT features (9)
- INT-01L0 Standalone: rooms/staff in app; guest gives the room numberLive
- INT-02L1 PBX: SIP routing of the short code; extension → room map; transfer back to the operatorSample
- INT-03L2 PMS report files: scheduled email/SFTP import of in-house/arrivals/departures · Owner 2026-10-12 (answers workbook, Q-11): Crowne Plaza Al Takhassusi uses OPERA 5 (co-founders, 12 Oct), so L2 report files are the realistic routeLive
- INT-05L4 Direct PMS: OPERA Cloud via OHIP (most brands), OPERA 5 via FIAS, Mews/Apaleo for independents. Two-way room status, charge posting · Owner 2026-10-12 (answers workbook, Q-11): OPERA 5 at Crowne Plaza is reached through FIAS; stays DeferredComing soon
- INT-06L5 Brand-approved vendor track (business process, not code)Coming soon
- INT-07WhatsApp Business / SMS / email notifications · Owner 2026-10-12 (answers workbook, A-06): the Gmail sender is configured by the owner (app password done); real sending is tested on the laptopLive
- INT-08Automation layer: core notifications/escalations in our own code (pg-boss); n8n Community Edition (self-hosted in Dammam, internal-only) for per-hotel imports and syncs; a built-in "when X → notify Y" rule builder for hotels later (ADR-0007)Live
- INT-09SSO (Microsoft Entra ID / Google / Okta)Live
- INT-10Integration health monitor (PMS sync lag, SIP trunk status)Coming soon