TahiyyaتحيةIntegrations (Integration Ladder)
INT-10
Coming soonP2· Hotel IT and the platform teamIntegration health monitor (PMS sync lag, SIP trunk status)
- Every link is checked every minute
- arrow_forwardLag or silence becomes an alert
- arrow_forwardIT sees what to fix before staff notice
Integrations · healthAll links healthy except one
1 warningPMS sync lag
4 sSIP trunk
UpRoom-status file
38 minlateWhatsApp delivery
99%sync
PMS interface feedLast event 14:02
Healthycall
SIP trunk · room phones12 calls in the last hour
Healthydescription
Nightly room-status fileExpected 02:00 · arrived 02:38
LateDetailstv
TV channel server
HealthySample screen · synthetic data onlySample
Other INT features (9)
- INT-01L0 Standalone: rooms/staff in app; guest gives the room numberLive
- INT-02L1 PBX: SIP routing of the short code; extension → room map; transfer back to the operatorSample
- INT-03L2 PMS report files: scheduled email/SFTP import of in-house/arrivals/departures · Owner 2026-10-12 (answers workbook, Q-11): Crowne Plaza Al Takhassusi uses OPERA 5 (co-founders, 12 Oct), so L2 report files are the realistic routeLive
- INT-04L3 Interface tap: FIAS feed via PBX/middleware (TigerTMS, Comtrol) for real-time check-in/out, name, title, language, VIPComing soon
- INT-05L4 Direct PMS: OPERA Cloud via OHIP (most brands), OPERA 5 via FIAS, Mews/Apaleo for independents. Two-way room status, charge posting · Owner 2026-10-12 (answers workbook, Q-11): OPERA 5 at Crowne Plaza is reached through FIAS; stays DeferredComing soon
- INT-06L5 Brand-approved vendor track (business process, not code)Coming soon
- INT-07WhatsApp Business / SMS / email notifications · Owner 2026-10-12 (answers workbook, A-06): the Gmail sender is configured by the owner (app password done); real sending is tested on the laptopLive
- INT-08Automation layer: core notifications/escalations in our own code (pg-boss); n8n Community Edition (self-hosted in Dammam, internal-only) for per-hotel imports and syncs; a built-in "when X → notify Y" rule builder for hotels later (ADR-0007)Live
- INT-09SSO (Microsoft Entra ID / Google / Okta)Live